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Allow users to reset their own PIN

By default, only administrators and power users can reset their users’ PINs for their users. For convenience, administrators can allow their users to reset the PINs by themselves.

 

However, allowing users to reset their own PINs will require the system to change the user login credential encryption method from end-to-end encryption (E2EE) to server-client/client-server encryption. Chat messages of the users will remain encrypted with E2EE.

  • Desktop & Tablet
  • Mobile
  1. Click Matter on the core navigation bar at the top left of the screen.
  2. Click on the gear wheel icon at the top right of the screen.
  3. In the Admin Panel section, click Company Settings.
  4. In the Allow users to reset their own PINs section, toggle the toggler from No to Yes.
  5. Click Save.
  1. Tap Matter on the core navigation bar at the bottom left of the screen.
  2. In the Admin Panel section on the top, tap Company Settings.
  3. In the Allow users to reset their own PINs section, toggle the toggler from No to Yes.
  4. Tap Save.